a small way we can thank you
FOR YOUR LOYALTY
HOW IT WORKS
LOGIN
use your purchase email
EARN POINTS
spend $1 & get 1 point
CLAIM GIFTS
use your points on custom rewards
loyalty gifts
Loyalty FAQ
How do I join?
Simple! Just login to your account using the email address you use to place orders. From there, every order you place brings you closer to beautiful rewards.
How do I earn points?
You’ll earn 1 point for every $1 you spend. You can also share your birthday for a little boost—we love celebrating with you!
How do I redeem points?
Log in to your dashboard, scroll to theWays to Redeem section, & choose your reward. Easy as that.
Do my points expire?
Yes—points expire 12 months after you earn them, unless you stay active. Keep the love going with regular check-ins!
Do rewards expire?
Nope! Once a reward is activated in your account, it’s yours to use anytime.
Can I earn points on past purchases?
Yes! If your past purchases aren’t showing up, just email us at hello@weheartnutrition.com—we’ll make it right.
Can I transfer points to another account?
Points are like your personal thank-you from us—they’re not transferable between accounts.
What happens to my points if I cancel an order?
If you cancel or request a refund, points earned on that order will be removed from your account. If you used points for a free gift, those points will be added back once the cancellation is processed.
When will I receive my anniversary gift?
If you’re an active customer, you’ll receive your first anniversary gift one year after your first purchase. Keep shopping, & we’ll celebrate you every year!
Why can’t I add my Loyalty Gift to my cart?
Your gift can only be redeemed when you’re checking out with at least one other item (or you can add it to your upcoming subscription!). It’s our little way of saying thanks for coming back.
Can I return a Loyalty Gift?
Loyalty gifts can’t be returned or exchanged—but we know you’ll love what you picked!
How does the Refer a Friend program work?
When you refer a friend, they will receive a link to purchase with a special discount that will automatically apply to their first order, and you’ll receive a reward too!
How do I refer a friend?
Enter your email address and share your unique referral link with friends and family. They can use the link to make their first purchase, and their discount will automatically be applied at checkout.
How do I track the number of referrals I've made?
Enter your name and email above, then click My Stats. From there, you can send yourself an email which will contain your stats.
Do you ship to Canada?
Unfortunately, we do not ship to Canada at this time.
Is there a limit to how many people I can refer?
No, there is no limit to the number of people you can refer. You can refer as many friends as you like, and you’ll get a reward for each successful referral!
How does my friend get the discount?
When your friend uses your unique referral link, the discount will automatically be applied to their first order at checkout.
Can I refer friends who are already customers?
The referral friend reward is only valid for new customers.
How will I know if my friend has made a purchase?
You’ll receive an email notification once your friend completes their first order using your referral link.
What happens if my friend cancels their order?
If your friend’s order is canceled prior to fulfillment, the referral discount won’t be valid, and you won’t receive the reward.
Give 20%
Get 400 Points
Give your friends 20% off their first order and get 400 points for each successful referral.
